Welcome to 'Looking for Care'

Care home standards vary throughout the UK, and we know it can be difficult and frustrating finding the right home to suit your personal requirements. This section sets out to offer assistance in helping you find a quality home of your choice, with some suggestions to reassure your confidence in making the right decision.

However, if you would like to talk with a trained advisor, please call the:
Classic Homes Careline 01858 535570, and we will be pleased to discuss your personal circumstances and inform you of any accredited Classic Homes in your area.

Our Philosophy
We believe that everyone is entitled to receive information and confidential advice to assist in selecting the care home of their choice, which satisfies their individual needs.

We also believe that older and disadvantaged people should expect to receive 100% quality care and attention at all times. A Classic Homes accreditation is only awarded to independently owned care homes which consistently demonstrate total commitment to the welfare of their residents. For more information on our criteria for accreditation, see Classic Homes - it's what we stand for…., at the end of this section.

Your Options
These days, moving to a care home should no longer be thought of as 'the last resort'. On the contrary, for many people it is the beginning of a new life, with the opportunity for securing friendship and total fulfillment.

But before making any final decisions, you need to consider all your options. Some people may be able to remain at home with support from social services or community nursing. Private care agencies offer additional services - but a word of caution, full time care is expensive, and does not provide a solution for loneliness or isolation.

Although becoming scarcer, another option is sheltered housing. Your local social services department will advise you concerning the availability of accommodation in your area.

You are entitled to a medical and financial assessment in order to establish your care requirements, any allowances you are eligible for, and your ability to pay. For further confidential information and excellent free advice about meeting the cost of care, we recommend you contact:
NHFA - Care Fees Advisory Services.* - Tel: 0800 99 88 33.
See Web site https://www.hsbcpensions.co.uk/nhfa/pages/index.asp

Care Home or Care Home with Nursing

We would advise anyone considering a move to a care home to first obtain an independent assessment of their care needs, which can be arranged through social services or by contacting AICA - Association of Independent Care Advisers. * Tel 01483 203066

Although all homes fall under the category 'care home'. generally, a residential home is expected to provide the level of personal care that you would expect from a close relative. Staff are not required to be qualified nurses. However, a percentage of carers in each home should hold a professional qualification such as NVQ in health and social care, plus regular instruction in a variety of health and safety disciplines.

A care home with nursing facilities provides all personal care, with the addition of qualified nurses to carry out specific treatments and procedures. People suffering from a long term condition or illness may require a nursing home to ensure they receive the appropriate care.

All homes should offer attention to residents throughout the day and night. Medical assistance is provided through the individual's own GP, or in an emergency, 999 -casualty services.

Care homes must be registered with the appropriate local authority. They are inspected regularly by the Commission for Social Care Inspection (CSCI) to ensure essential standards are maintained and their report is available for public information.

What to look for in a Care Home

Much of the decision will be down to individual preference, but there are a number of important aspects to consider when choosing a care home. We recommend you obtain brochures, inspection reports and any independent quality assurance reports (eg Classic Homes) from all the homes in your area and arrange to visit a selection before finally deciding.

Location - Is the home in an area where you would choose to live? Are local amenities accessible and is it convenient for friends and family to visit eg. public transport, car parking etc.

Size of home - A small home may appear more friendly and intimate, but make sure the business is sound and can maintain the standards you expect. Likewise, a large home may appear luxurious, but does the quality of care match up to its appearance? Remember, you are looking for a home, not a two-week holiday. You must feel comfortable with the surroundings.

Always make an appointment to visit. It is unlikely you will see anything that could influence your decision by turning up unannounced and the proprietor or manager may not be able to give you the time and attention you require.

Take someone with you, preferably a relative or close friend who knows you well and with whom you can discuss your impressions afterwards. However, the home has to be right for you.

Compile a checklist of questions to ask and make notes during your visit. It is easy to become confused if you are visiting several homes in a short period of time.

Some suggested to cosider:

First impressions
Is the building and grounds in good condition?
Is there a warm, friendly atmosphere?
Do residents appear happy and active?
Are staff attentive and caring - are they 'available'?
Are rooms comfortable, pleasantly decorated and inviting?
Is the home clean with no unpleasant odour?

Facilities
Accessibility - eg. entrance, lifts, hand rails, bathroom equipment, wheelchairs etc.
Is there a private telephone for residents use?
Does each bedroom have a call bell for assistance during the day and night? (How quickly are calls attended to?)

Accommodation
Make sure you are shown the bedroom allocated to you.
Will you have to share? - If yes, ask to meet your companion before deciding.
Check the privacy and security of the room / house.
Can you bring your own furniture and personal belongings?
Is there sufficient lounge and dining room space, with somewhere to entertain visitors in private, other than in your bedroom?

Catering
Do menus provide a choice and range of food you like?
Can the home cater for your personal requirements?
Can you choose where you wish to eat and at what time?
Are drinks and snacks available throughout the day?

Leisure and Activities
Will you be able to continue with your own hobbies / interests?
What arrangements are made for shopping, hairdressing, library, newspapers etc?
Are outings available? Where to? How frequent?
What other activities / excercise and entertainment is provided for well-being and enjoyment?
Can you maintain contact with the church?
Are there any visiting restrictions and what welcome can visitors expect?

Personal / nursing care
How involved are you in planning your care?
Does the level of care meet your individual needs?
Can you retain your own doctor? How often does he/she visit the home?
What other health services are provided?
If your health deteriorates, can you still remain living in the home?
Ask to meet your 'key worker'.
Does there appear to be enough staff on duty to care for all the residents?
What training and qualifications do staff have?

General
Who runs the home? - Ask for a contact number and to meet them.
What rules / regulations are there for residents?
Is there a written agreement, contract, terms and conditions - including fees policy?
What do fees include / exclude ?
Can you keep your room if you go on holiday, or into hospital?
Does the home have a satisfactory complaints procedure?
What is the home's policy concerning smoking, pets etc.
Do you like the home, manager, staff, other residents?

Finally, and most importantly, would you like to live there?

This list is comprehensive and isn't meant to scare you. They are just suggestions of questions you might want to consider. Perhaps you can pick out just the most relevant questions that are important to you and add them to your own list, to help you with your decision.

Below are more details about the Classic Homes symbol of quality care and what you can expect if you decide to choose an accredited Classic Home.

Classic Homes

It's what we stand for.....When we assess a care home, we identify the qualities that may not be so apparent on first viewing, and sadly are often lacking in many homes.

For example, the emphasis at a Classic Home will be to ensure the overall comfort and health of each resident remains the ultimate priority, and this is reflected through the genuine warmth and dedication of the highly trained management and staff.

They understand the concerns and initial anxiety of moving to a care home, and are always there to listen and talk with individual residents. The extensive social and recreation opportunities, the wholesome and nourishing food (catering for individual tastes), and the pleasant surroundings all contribute to encouraging a healthy and contented lifestyle.

But the standards of a Classic Home are high all the time, not just when you visit. You will immediately notice the friendly and relaxed atmosphere that really is like 'home', with no stuffy rules and regulations - only for staff!

All care homes vary in character and depending on your individual preference, you can choose which home meets your personal needs; that is, the location, size of room, decor, gardens, and of course the price, but if the home also carries a Classic Homes accreditation, you can be assured that the quality of care and attention, will complement the happy atmosphere to give you total peace of mind. After all, it's what the Classic Homes symbol stands for.


Classic Homes (UK) Ltd is an independent organisation recognising exceptional care standards on behalf of the public. It should be noted that the organisation gains no financial benefit or incentive from any care home as a result of client referral.


We wish you every success in finding a quality home of your choice, but please call our careline 01858 535570 or one of the following contacts should you need further assistance.

Useful Links
NHFA Care Fees Specialists 0800 99 88 33
CareAware Care Fees Specialists 08705 134925
AICA Idependent Care Advisors 01483 203066
Help The Aged Senior Line - fact sheets 0808 800 65 65
Age Concern fact sheets 0800 00 99 66
Relatives & Residents Association-
Advice and support at national and local level 0207 916 6055
Carers Association General information 0207 490 8898
Counsel & Care Advice line and fact sheets 0845 300 7585
Stroke Association Specialist information 0207 566 0330
Parkinson's Disease Society Specialist information 0207 233 5373
Alzheimer's Disease Society Specialist information 0207 306 0606


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