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From: Highfield Private Rest Home, Hythe, Kent Re: The Benefit of Independent Accreditation I have owned Highfield for seven years now and have always been very proud of the services that we offer and the standards that we achieve. However, the differences in standards between the best homes and the others are becoming less noticeable to the untrained eye, ie prospective new clients/relatives. Therefore, I now value my independent accreditation from Classic Homes more than ever, as it really helps me to highlight the differences between Highfield and our local competition when trying to attract new business. By making full use of the endorsement of the Assessment report, I am still able to keep the perception of my home at the top in the eyes of my staff and the local community. Yours sincerely David Wadmore - Proprietor of Highfield Private Rest Home, Hythe, Kent. |
4)
Using
The Tools, Tactical Advice, Techniques And Services
- available from Classic Homes, to drive public awareness to a consistent
flow of enquiries. With your new found skills, converting these enquiries
will maintain high occupancy and a high ratio of private clients.
But.. if you're not willing to consider our
ideas, we really can't help you!
The best form of advertising is word of mouth, 'viral marketing' - getting an abundance of people from all walks of life speaking favourably about you from their experience. This can be residents, staff, visitors, prospective clients, health workers, local town officials or community representatives. The list can be endless. Your reputation and good name are critical to achieving this level of success, but it must be earned and justified. We'll show you how to facilitate this awareness through your Classic Homes accreditation.
Classic Homes Services:
You have a choice of 3 levels of membership to accommodate your circumstances:
Level 1 - Associate Membership - is offered to ALL interested care home owners and managers regardless of experience, who want to 'make a difference' and build or refresh with new ideas the good reputation of their business.
(SEE SPECIAL OFFER BELOW IF YOU REGISTER TODAY - )
This level offers a comprehensive, but informal, Marketing e-Course designed to help you through all the steps necessary to first, identify and implement simple strategies to raise/update care standards and then effectively market your home for profit. This 'easy going' home study course includes taking you through our '10 principles of service' to prepare you if desired, for an accreditation assessment.
This excellent value course is delivered through a series of 12 monthly 'Modules' downloaded to your computer. On receipt of your monthly payment, you can download each module in 'easy to read' pdf format, with manageable timescale. Each file is printable, allowing you to work offline if you prefer.
This professional approach has proven to be a great success, identifying key areas for improvement and ways to build and keep a team of highly enthusiastic staff. You can of course, apply for an assessment at any time. You can also cancel your monthly payments at any time, retaining all modules received up to the time of cancellation.
Who
will benefit? All Care home owners and managers, regardless of experience,
who have a compelling desire to update or improve personal care standards
to build the profile and long term profitability of their home. They are
willing to consider advice and action key strategies as suggested to ultimately
achieve this level of success.
NB: Level 1 is NOT an accreditation and does
NOT entitle you to any materials, use of logo, plaque, or personal consultancy.
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and
receive your 'Welcome'
letter, |
Level
2 - Accreditation Membership
- is by invitation only, following a successful assessment.
This is our basic accreditation, which entitles you to use our logo, plaque
and certificate, and limited Classic Homes materials, with online advice
and services available through our exclusive 'members only' website. A
range of staff and management training courses are discounted, and many
additional services are available for discounted fees.
Who will benefit? Care home owners and managers who have a home
of exceptional quality with an established good reputation but who recognise
the distinct benefits of 3rd party recognition. They have a good head
for marketing with good resources and need limited support.
For more information on Level 2 - Accreditation Membership - click here.
Level 3 - Accreditation Membership - is also by invitation only, following a successful assessment by our trained assessors. This is an accreditation with full membership services, with access to all Classic Homes materials and entitling you to all level 2 services plus further discounted courses for care staff.
Who will benefit? Care home owners and managers who have a home of exceptional quality who recognise the distinct benefits of 3rd party recognition, with full available services. These include substantially discounted training and access to personal marketing consultancy.
For more information on Level 3 - Accreditation Membership - click here.
About
Your Classic Homes Assessment:
To achieve accreditation status, and membership to Classic Homes,
you must first undergo an annual assessment based on our 10 pre-defined
'Principles of Service'. Depending on the size of your home, the
assessment (arranged by appointment) will be over 4 - 5 hours in a single
day and will be informal, unobtrusive and with total respect for the ongoing
duties of the day.
Our trained
assessors are all CRB checked and will ask to communicate with some members
of staff and selected residents if appropriate. They will also need to
see a copy of your latest CSCI report and be satisfied that any outstanding
requirements have been met.
Much of the assessment is based on observation and any recommendations
are based on the judgement of the assessor, according to Classic Homes
guidelines.
Two bound
copies of the report will be forwarded to the designated home manager
within 2 weeks of the assessment.
Depending on the result, you may be offered accreditation status and membership
to Classic Homes services. In this case, a consultant will arrange to
visit your care home to define the levels of membership and deliver your
starter pack. He/She will of course discuss all aspects of your business
and advise you of all the services available.
If however, your assessment is unsuccessful, the report will explain exactly why, pointing out any recommendations as appropriate. In most cases, but without guarantee, we will offer a follow up assessment within 6 months at reduced cost. If the recommendations have been addressed to the satisfaction of the assessor, you will be offered accreditation status and membership to Classic Homes services.
Our
Offer of Guarantee
We are confident that when accepting our accreditation, your business
will go from strength to strength, drawing on the distinct advantages
of our membership services.
If however, within the first 6 months of full accreditation membership, you consider you have gained no benefit, we will be pleased to offer you a refund of your membership fee, but subject to the following conditions:
NB: The directors of Classic Homes reserve the right to refuse this offer of refund at their discretion, should they not be satisfied that the above conditions have been followed. This guarantee applies to Membership levels 2 and 3 only.
What
to do next? -
Take Action Now, and Start Your Marketing e-Course at 30%
Off!
To register for Level 1- Associate membership with marketing e-course
(with 30 day money back guarantee) - in 12 easy monthly payments at
our promotion rate of just £12.97,
click the button,
but you must register today
before the price goes back to £18.50!
For
details of how to apply for a Classic Homes Assessment for Accreditation
-click here
If you have a question, please go to our support page - click
here
Thank you
for reading this far! Without doubt, there are currently some exciting
opportunities (and challenges!) within our care industry to make a real
difference to our dependent population. We've witnessed care standards
to have significantly improved over the last few years, with better facilities
and greater choice for service users. However, through our work, we believe
that many 'good' care homes can so easily become 'excellent', raising
standards still higher, and gaining the respect and reputation they so
richly deserve.
If you consider that CLASSIC HOMES can help you with your marketing requirements,
please get in touch, entirely without obligation, either through our support
link, or by telephone 01858 535570 or 07958 411386.
OR: You can
of course write to us at:
The Directors
Classic Homes (UK) Ltd
16 Middle Lane
Stoke Albany
Leicestershire.
LE16 8QA
With very best wishes,
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Director
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